Terms of Conditions

GB Gold Ltd (Trading as Great British Gold)

These Terms and Conditions ("Agreement") govern the provision of services by GB Gold Ltd (Company Number 16691469, 30 Crown Road, Norwich, England, NR1 3DT), operating under the brand name "Great British Gold" (referred to as "GB Gold," "we," "us," or "our"), and the customer ("Customer" or "you"). By requesting a postage pack or submitting items to us, you agree to be bound by these terms.

1. Acceptance of Terms

1.1. Acceptance: You accept this Agreement by completing our online request form for a postage pack, by contacting us to arrange a service, or by sending us any items for valuation. 1.2. Eligibility: You warrant that you are at least 18 years of age and are legally able to enter into this contract.
1.3. Governing Law: This Agreement is governed by the laws of England and Wales.

2. Customer Warranties (Your Guarantees to Us)

By sending us your items, you legally warrant and guarantee the following:

2.1. Sole Ownership: You are the sole, legal, and beneficial owner of the items being submitted.
2.2. Legal Right to Sell: You have the full right and authority to sell and transfer ownership of the items to GB Gold.
2.3. No Encumbrances: The items are not stolen, are not subject to any security interests, liens, claims, or other third-party rights, and are not the subject of any existing legal dispute.
2.4. Accurate Information: All information you provide regarding the items, including any declaration of value, is true, complete, and accurate.
2.5. Safety: The items do not contain any hazardous materials, including but not limited to mercury, unless explicitly agreed upon beforehand.

If we discover a breach of these warranties, we reserve the right to immediately terminate the transaction and/or report the matter to the relevant legal authorities.

3. Postage, Insurance, and Risk

3.1. Standard Service: Upon request, we will send you a prepaid, fully insured Royal Mail Special Delivery envelope or secure box for your items ("Postage Pack").
3.2. Insurance Limit (Standard): Our standard service provides insurance coverage up to a maximum of £2,500 per single shipment against loss or damage during transit to our premises. 3.3. High-Value Items (Customer Obligation): If you believe the value of your items exceeds £2,500, you must declare this upon enquiry and before receiving a Postage Pack. * In such an event, we will arrange to split your collection across multiple, individually insured Postage Packs to ensure the full declared value is covered, and you must use a separate pack for each shipment.
3.4. Risk Transfer: Risk of loss or damage to the items remains with you until the items are physically signed for by an authorised GB Gold representative at our premises. Our maximum liability for any single shipment loss or damage is limited to the £2,500 insurance maximum or the value you declared for that shipment (whichever is lower), unless a higher-value shipment was specifically arranged by us.

4. Valuation, Offer, and Payment

4.1. Valuation Basis: Our staff will carefully test and value each item. Valuation may be based on either scrap gold weight or a whole item premium (for items such as branded watches, coins, or desirable jewellery), whichever results in the higher value for you.
4.2. Offer Delivery: A clear, written valuation offer will be sent to you via email or communicated by phone within 48 business hours of our receipt of the items.
4.3. Offer Validity: Your valuation offer is valid for 48 business hours from the time of issue. 4.4. Acceptance: If you accept the offer, ownership (title) of the items immediately transfers to GB Gold.
4.5. Payment: Upon acceptance, payment will typically be made within 24 working hours via instant bank transfer (BACS), or via cheque or cash in-store (if applicable).
4.6. Failure to Respond: If we receive no communication (acceptance or rejection) after the 48-business hour deadline has passed, the offer is automatically withdrawn, and we will prepare your items for return in accordance with Section 5.
4.7. ID Requirement: If the value of your accepted offer is £10,000 or more, payment will be withheld until you provide valid photo ID (passport or driving license) as required by law.

5. Declined Offers and Returns

5.1. Free Return: If you decline our offer, your items will be sent back to you free of charge within 48 hours of receiving your rejection.
5.2. Return Insurance: All returned items are insured up to a value of £2,500 per shipment via Royal Mail Special Delivery.
5.3. High-Value Returns: If the valuation of your items exceeds £2,500, we will automatically split the return into multiple, individually insured shipments to cover the full value determined by our valuation.
5.4. Return Risk: Once the items are handed to Royal Mail for return, the risk of loss or damage transfers back to you. Our liability for items lost or damaged during the return transit is limited to the insured value provided on the return shipment(s).

6. Data Protection and Privacy

GB Gold Ltd is committed to protecting your privacy in compliance with the UK General Data Protection Regulation (GDPR).

6.1. Data Collected: We collect personal data necessary to provide our service, including your name, address, email, phone number, and bank details (for accepted offers).
6.2. Lawful Basis: We process your data based on the necessity for the performance of a contract (to provide the valuation, postage, and payment service).
6.3. Use of Data: Your data will be used only for the purpose of completing the transaction, communicating with you about your items, meeting legal/regulatory requirements (e.g., ID checks for high-value transactions), and managing returns.
6.4. Security: Your personal and financial information is stored securely and is not shared with third parties except as necessary to fulfil the service (e.g., Royal Mail for delivery, your bank for payment).
6.5. Data Rights: You have the right to request access to, correction of, or deletion of your personal data. Please contact us in writing to exercise these rights.

7. Complaints and Dispute Resolution

7.1. Formal Complaint: If you have a complaint, you must submit it to us in writing (email or post). We will acknowledge receipt and provide a formal response within 14 calendar days.
7.2. Dispute Escalation: Should your complaint remain unresolved after following our formal complaints procedure, you are required to attempt mediation or arbitration before pursuing any legal action.
7.3. Jurisdiction: Any legal proceedings related to this Agreement must be brought in the courts of England and Wales.