It’s simple:

1. Request a free postage pack online.

2. We typically send it out to you within 24 hours.

3. Place your gold (or other items) in the prepaid, fully insured envelope or box.

4. Post it back to us safely at no cost.

5. We value your items and make you an offer.

6. If you accept, you’ll usually be paid within 24 hours.

When you request a pack, we’ll send either a prepaid envelope (for smaller amounts) or a secure prepaid box (for larger collections). Both are fully insured when returned by Special Delivery.

• We carefully test and value each item.

• You’ll receive a clear written offer by phone or email.

• If you accept, payment is made within 24 hours.

• If you don’t accept, we’ll return your items within 48 hours — free of charge.

Once you’ve accepted our valuation, payment is typically made within 24 hours. Choose instant bank transfer, cheque, or cash in-store.

For most transactions, no ID is required. However, if your items are valued at over £10,000, we’ll need to see valid photo ID (passport or driving licence).

No problem. Our experts test every item. If something turns out to be gold-plated rather than solid gold, we’ll let you know straight away before making any offer.

Yes. We can carefully remove the stone, pay you for the gold, and return the stone to you.

We’ll provide two valuations – one for the gold, and one for the stone – so you can decide whether to sell both or just one.

Absolutely. We buy gold watches and pay a premium on certain brands such as Rolex, Omega, and Cartier.

Yes. If the strap is solid gold, we’ll value it separately and return the watch head to you.

Yes – we buy sovereigns, Krugerrands, bullion bars, and more.

Yes. Even if it’s broken, damaged, or unusual, gold always holds value. In the past we’ve purchased all sorts of unusual items including gold lighters, cigarette holders, broken chains, odd earrings, dental gold, watch cases, gold coins, medals, and even antique fountain pens with gold nibs. If it contains gold, we’ll test it and make you an offer.

You can do either. Use our free insured postal service, or book an appointment at our Norwich showroom.

Yes. We frequently help families with probate and estate sales, providing full paperwork for your records.

• We usually pay higher rates than pawnshops.

• We offer fast, secure payment within 24 hours.

• We’re specialists in gold, bullion, and watches.

• We provide a transparent, no-pressure process with many satisfied clients.

The gold price quoted online is known as the “spot price” and is a benchmark for wholesale gold markets. It is not the amount that consumers typically receive when selling physical gold.

When purchasing gold, we must account for refining costs, testing, handling, insured postage, administration, business overheads, and taxes before the gold can be recycled back into the market.

A good comparison is foreign exchange rates. You may see a GBP-to-Euro rate online, but when exchanging money through a bank or travel exchange provider, the rate you receive will always be lower once costs and margins are applied.

We always aim to offer fair, competitive valuations based on current market conditions while providing a secure and convenient service.

There is no fixed percentage. The amount we can offer depends on the purity of the gold, the quantity, current market conditions, refining costs, and the type of item being sold. Every valuation is assessed individually.